Privacy Policy

Effective Date: August 20, 2026

1. Information We Collect

• Personal Information: Name, email address, phone number, billing information, and company details provided when purchasing or inquiring about our plans (Essential, Standard, or Premium).
• Technical & Account Access Details: CMS login credentials (WordPress, Shopify, etc.), hosting, DNS/domain access keys, or third-party service tokens provided to us to execute web administration, content edits, and technical support.
• Usage & Content Data: Digital assets, brand assets, text copy, images, and analytics data uploaded or shared with us for promotional material creation or website maintenance.

2. How We Use Your Information We use the collected information strictly to:

• Deliver, manage, and optimize our web administration, tech support, content updates, and creative services.
• Process monthly retainer subscription payments and send invoices.
• Communicate updates, support ticket resolutions, and project statuses.
• Maintain system security, run automated backups, and perform authorized site maintenance.

3. Account Access & Credentials Security

• Strict Access Control: Access to your website administrative panels, hosting environments, and domain settings is restricted solely to personnel directly involved in servicing your account.
• Credential Handling: Administrative credentials and API keys are stored using encrypted secret-management practices and are never sold or shared with external third parties.

4. Data Sharing & Third-Party Services We do not sell your personal or technical data. We may share necessary information with trusted third-party service providers (such as payment gateways, hosting infrastructures, and automation tools) strictly to perform service deliverables. All third-party tools adhere to standard security compliance.

5. Data Retention & Destruction

• Client project assets and administrative logs are retained for the duration of active monthly plans.
• Upon termination of service, all stored login credentials, access tokens, and administrative keys are permanently deleted from our primary access systems within 30 days.

6. User Rights You reserve the right to:

• Request access to, correction of, or deletion of your personal data stored on our systems.
• Revoke administrative access to your CMS, hosting, or domain portals at any time.

7. Contact Us

For any privacy inquiries or data requests, please email us at: service@tribokaya.one.