Terms of Service – Tribokaya Exclusive Services

Effective Date: August 20, 2026

1. Scope of Services & Plans

Included Services: Services are delivered based on your selected monthly plan (Essential, Standard, Premium, One-Time or On-Demand). Deliverables include web administration, helpdesk tech support, content updates, and creative promo asset production.
Out-of-Scope Work: Custom software development, complex third-party API builds, complete website redesigns, or major structural site migrations fall outside standard monthly plan limits and require a separate project agreement.

2. Support Hours & Task Turnaround

Monthly Hours & Rollover: Dedicated technical support hours are allocated per monthly billing cycle based on your selected plan. Unused support hours from the current billing cycle may roll over for one (1) consecutive billing cycle only. Unused rollover hours expire after 30 days and do not carry over indefinitely. Rollover hours are consumed only after the current month’s allocated hours are exhausted.
Turnaround Times: Standard task requests (content updates, minor bug fixes, graphic requests) are addressed within 24 to 48 hours. Priority queue handling is granted to higher-tier plans.

3. Client Responsibilities & Account Access

Credentials & Access: Clients must maintain and provide valid administrative credentials (CMS, hosting, domain/DNS access keys) necessary for service delivery.
Content Assets: Clients are responsible for supplying necessary text copy, high-resolution logos, Images, videos, and specific brand guidelines needed to perform requested edits or graphic creation.

4. Subscriptions, Payments, Refund & Cancellations

Billing Cycle: Services are billed automatically on a recurring monthly subscription basis.
Subscription & Retainer Payments: Non-Refundable Retainers: Monthly subscription fees (Essential, Standard, Premium) are billed in advance and are non-refundable. Once a billing cycle begins, payments for that month cannot be refunded, prorated, or credited back due to the immediate allocation of technical resources and design labor.
Completed Work & Creative Assets: Service Deliverables: Delivered technical work, site updates, blog publications, and custom promotional graphics are non-refundable once work has commenced or assets have been delivered.
Service Guarantee & Revisions: Correction Window: If a delivered task (e.g., content edit or promo graphic) does not meet original project specifications, clients must notify support within 7 calendar days of delivery. We will perform reasonable revisions to correct the asset at no additional charge.
Cancellations: Advance Notice: You may cancel your monthly plan at any time before your next scheduled billing renewal date. Access Continuation: Upon cancellation, your account, support ticketing access, and included services remain fully active until the end of the paid billing period. No partial-month refunds are issued.

5. Intellectual Property Rights

Client Ownership: Clients retain full ownership of all provided media, logos, and original content.
Deliverables: Upon full payment of the monthly service period, clients are granted full ownership rights to all final promotional graphics, web assets, and layouts created during that period.
Portfolio Usage: Unless otherwise agreed in writing, you grant us a non-exclusive, worldwide, royalty-free license to display, feature, and showcase the materials, website layouts, and promotional assets created under your plan within our digital portfolio, website case studies, marketing materials, and social media channels solely for the purpose of promoting our services.
Confidentiality & Access Protection: This right applies exclusively to public-facing deliverables and finalized marketing assets. We will never publish, share, or disclose sensitive technical credentials, administrative access keys, proprietary data, or unannounced campaigns.
Client Opt-Out: If you require strict non-disclosure or wish to exclude your project deliverables from our public portfolio, you may opt out at any time by sending a written request to our official support channel prior to or during active service.

6. Service Availability & Limitation of Liability

Third-Party Failures: We are not liable for website downtime, data loss, or service interruptions resulting from failure of third-party hosting providers, domain registrars, or plugin developers.
Maximum Liability: Our aggregate liability for any direct claims arising from these services shall not exceed the total monthly fee paid by the client in the month the incident occurred.

7. Contact Information: For questions regarding these Terms or support requests, please email us at: service@tribokaya.one.